Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: September 22, 2025

1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is your return policy?

We want every purchase to feel extraordinary. If for any reason your order is not quite right, you may return eligible items within 30 days of receipt for a refund or exchange. Simply visit our Returns page and follow the instructions — we’ve made it seamless for you.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with tracking details. You may also log into your account at any time to follow your order’s journey.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

2. Product Questions

What size should I order?

To ensure the perfect fit, each product includes a dedicated size guide. We also recommend consulting our style notes for tailored guidance.

What is the material of this product?

Each product’s fabric composition and details are listed on its product page under “Details & Care.” Should you wish for further information, our Client Services team will gladly advise.

How do I care for this product?

Care instructions are provided with each product listing. To preserve the beauty of your piece, please follow these guidelines carefully.

Can I see this product in other colors?

Where available, alternative colors are displayed directly on the product page. If you are seeking something specific, our team can help source or recommend similar options.

3. Payment Questions

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.

Do you offer installment payment options?

Yes, select purchases may be eligible for installment payment options at checkout. Please see available options during the payment stage.

Is my payment information secure?

Absolutely. All transactions are processed with bank-level encryption and advanced fraud protection, ensuring your details remain private and protected.

4. Shipping Questions

How long does shipping take?

Delivery times vary by destination. Standard shipping typically ranges from 3–7 business days, while express options are available at checkout for faster delivery.

How much does shipping cost?

Shipping costs are calculated at checkout and vary by location and chosen service. Complimentary shipping is available on orders above a set value — see our Shipping Policy for details.

Do you offer free shipping?

Yes, we are delighted to offer complimentary shipping on qualifying orders. Please refer to our Shipping Policy for thresholds and details.

5. Contact Questions

How can I contact customer service?

Our Client Services team is at your service. You may email us at support@shopdailytreasures.com, or use the contact form on our site.

What are your business hours?

We are available Monday to Friday, 9:00 AM – 6:00 PM EST.

How can I provide feedback?

We warmly welcome your feedback. Please email support@shopdailytreasures.com — your insights help us refine every detail.

Do you have a physical address?

Our headquarters is located in Logan, Ohio, USA. While we do not currently have a physical boutique, every order is prepared and shipped with the same care you’d expect from a luxury house.